1. Xanga’s new “take me to my upgraded page!” crap that I don’t even get a say in. Always takes me 5 minutes to find the “take me to my old settings” link that they hide in small print. Quit it, Xanga execs!!!! No one likes your new private page look/feature. It’s just awkward and confusing, cmon if it’s not broken , don’t fix it. Especially with whatever that is that you guys did.
2. Bank of America. The other day, I receive a bill charging me $56.00 for a credit card I paid off and cancelled over 2 months ago. I even called back to clarify the account was closed. It’s typical douchebag behavior from a company that raised my APR to 33% for a late payment. I WASH MY HANDS OF YOU, CROOKED FCKS.
I’m often told I have a nice ‘phone voice.’ It’s one of polite outgoinness. People at work say “oh use your phone voice when you call ________” whoever it is we’re trying to win over. But my phone voice took a hike when I called Bank of America. Plus I was going on 3 hours sleep, so it went something like this:
BOA representative: Hello and how can we help you today?
MB: Yeah I got a charge from you guys on a card I cancelled 2 months ago.
BOA: Ok, mam. Let me see what I can bring up here for your account so we can see what’s going on.
MB: What’s going on is I don’t want anything to do with you people. I even confirmed it was finally closed, how can this happen?
BOA: Ok, mam. Well what I’m seeing here is you do have a $56 account balance, which was a remainder after you closed you account. And if you did close your account, usually you’d get something in the mail saying it was closed.
MB: How am I supposed to know that? This is exactly why I ended my business with you, after that 33% incident. When i called the last time I was told everything was finished and the account was closed. Trust me, I remember that day, because I was so happy.
BOA: Ok, mam. I can close that for you today after payment by check or credit card, and will waive the service charge for today.
MB: Wow. thank you.
Credit card companies have gone above and beyond modern day theives. When is someone in Congress going to stop this insanity?
